Privacy Policy – Stake CH
Stake-ch.ch respects the privacy of every user and is fully committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). This Privacy Policy explains what data we collect, why we collect it, how it is stored and used, and what rights you have over your information. We encourage you to read this document carefully. If you have any questions or concerns about how your data is handled, please contact our Data Protection Officer directly.
Types of Data We Collect
When you use stake-ch.ch, we may collect the following categories of personal data:
- Identity data – full name, date of birth, nationality, government-issued ID.
- Contact data – email address, phone number, postal address.
- Financial data – payment method details, transaction history, account balance.
- Technical data – IP address, browser type, device identifiers, operating system.
- Usage data – pages visited, session duration, game history, click behaviour.
- Verification data – documents submitted for KYC and AML compliance purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to ensure the functionality of our platform and to improve user experience. Types of cookies we use include:
- Essential cookies – necessary for the platform to function correctly.
- Analytical cookies – help us understand how users interact with the site.
- Preference cookies – remember your settings and personalisation choices.
- Marketing cookies – used to deliver relevant content (only with your consent).
You can manage or withdraw your cookie consent at any time via your browser settings or through our cookie preference centre. Withdrawing consent for non-essential cookies will not affect platform functionality.
Legal Basis for Processing
We process your personal data only when a valid legal basis exists:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity |
| Identity verification (KYC/AML) | Legal obligation |
| Responsible gambling tools | Legal obligation / Legitimate interest |
| Marketing communications | Consent |
| Platform security and fraud prevention | Legitimate interest |
| Analytics and service improvement | Legitimate interest |
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Swiss law. As a licensed gambling operator, we are legally required to retain certain transaction and identity records for a minimum of 10 years following account closure, in compliance with Swiss anti-money laundering regulations. Technical and usage data is typically retained for a shorter period unless otherwise required.
Sharing of Personal Data
We do not sell your personal data to third parties. We may share your information only in the following circumstances:
- With regulated payment processors to facilitate deposits and withdrawals.
- With identity verification and KYC service providers.
- With Swiss regulatory authorities when legally required to do so.
- With the GESPA self-exclusion register where applicable.
- With IT infrastructure and security service providers under strict data processing agreements.
All third parties are contractually obligated to handle your data securely and only for the specified purpose.
Your Data Rights
Under Swiss data protection law, you have the following rights regarding your personal data:
- Right of access – request a copy of the data we hold about you.
- Right to rectification – request correction of inaccurate or incomplete data.
- Right to erasure – request deletion of your data, subject to legal retention obligations.
- Right to restriction – request that we limit processing of your data in certain circumstances.
- Right to data portability – receive your data in a structured, machine-readable format.
- Right to object – object to processing based on legitimate interest.
To exercise any of these rights, contact our Data Protection Officer using the details below.
Data Security
We apply industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure encrypted storage, access control protocols, and regular security audits. Despite these measures, no system is entirely without risk, and we encourage users to maintain strong, unique passwords and to contact us immediately if they suspect any unauthorised access to their account.
Contact Our Data Protection Officer
For any privacy-related queries, requests to exercise your rights, or concerns about our data practices, please contact:
- Email: [email protected]
- Postal address: Stake CH, Data Protection Officer, Switzerland
- Response time: within 30 days as required under FADP
You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) if you believe your data rights have been violated.